LifeGuard Sync

LG Sync is required to receive the critical updates that SML provides on Tuesday nights. If not properly done code updates allowing new products/features will not be accessible. This WILL lead to you having to resell the member and lose that policy. This process should be performed every Wednesday morning before the start of your shift! You should be hardwired via an ethernet cable to perform LG Sync without issues. Do not use MIFI.

Clearing Browser Cache on a Tablet

A picture containing text Description automatically generated

  1. On your desktop locate and Click on the “LifeGuard Sync” icon.

  1. A Dialogue box to log in could appear if so use your LG Connected username and password. If not go to step 3.

  1. This will prompt a download. Press “Keep” when asked if you want to keep the download. 

If not asked find the download icon in the upper right-hand corner of your browser. Click it.

  1. Then double Click the download box to initiate.

Graphical user interface Description automatically generated

  1. When the synchronize box pops up, ensure “Get New Code” is selected. This will prompt the process to begin. Don’t exit off this box. Wait for it to finish. 

Graphical user interface, text, application Description automatically generated

  1. The pop-up box will confirm that the code update has been completed. Press OK. DON’T X out. 

This will prompt you to restart.

Graphical user interface, application Description automatically generated

  1. Manually Restart your computer. If this step is not done the update will not be applied. 

 

This must be done every Wed. Jose from IT sends a reminder to clear cache on Wednesday morning

A screenshot of a computer AI-generated content may be incorrect.How do I know if I have the most up-to-date code?

 

 

To ensure you have the most up-to-date code, look in the upper left-hand side of LG. The date listed should be the date when the last LifeGuard code update was released, this is typically the most recent Tuesday. 

The date will be listed backward. In the example above, February 11th, 2025, will be listed as 20250211. If you do not see the most current LifeGuard Code Release date listed, you must perform LG Sync.

This also applies to your LG disconnected. The two should update and sync together if you follow the process on the previous page.

If you have any questions or issues, contact your manager, IT, or training.